Terms of Service

Last Updated: January 29, 2026

These Terms of Service (the “Terms” or “Agreement”) govern access to and use of the Agent Teammate platform, software, websites, applications, SMS features, and related services (collectively, the “Service”), provided by A1 AI Agents Inc. (“A1 AI Agents,” “Company,” “we,” “us,” or “our”).

By creating an account, signing an order form, clicking “accept,” or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• “Customer” means the business entity (e.g., brokerage, team, agent business) that registers for or purchases the Service.
• “Authorized Users” means individuals authorized by Customer to use the Service under Customer’s account.
• “End Users” means individuals who interact with Customer through Customer’s use of the Service (e.g., leads, clients) where applicable.
• “Order Form” means any ordering document, checkout flow, SOW, quote, or similar that specifies subscription term, fees, and plan limits, and incorporates these Terms.
• “Customer Content” means data and content submitted to the Service by or on behalf of Customer or Authorized Users, including contact records, messages, notes, files, and other materials.
• “AI Output” means any content, suggestions, summaries, or other output generated by AI-enabled features.
• “Documentation” means user guides, release notes, and technical documentation we provide for the Service.

2. Eligibility and Account Registration

2.1 Business Use. The Service is intended for business use by real estate professionals and related businesses.

2.2 Registration; Accuracy. You agree to provide accurate registration and billing information and to keep it current.

2.3 Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must promptly notify us of any unauthorized use or security incident affecting your account.

2.4 Authority. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. The Service; Changes

3.1 License / Right to Use. Subject to these Terms and any Order Form, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Authorized Users to access and use the Service for Customer’s internal business purposes during the subscription term.

3.2 Changes. We may update, modify, or discontinue portions of the Service from time to time. If we make material changes that negatively affect core functionality, we will provide reasonable notice (e.g., in-app or email) where practicable.

3.3 No Brokerage Services. We are a technology provider and not a real estate brokerage. We do not provide real estate representation, legal advice, tax advice, or regulatory advice.

4. Real Estate Compliance (Canada / Ontario-Focused)

4.1 Customer Responsibility for Compliance. Customer is solely responsible for ensuring its use of the Service, and any communications or materials produced using the Service, comply with all applicable laws, regulations, and professional obligations, including (where applicable):

• Ontario: the Real Estate and Business Brokers Act, 2002 (REBBA 2002) and rules/requirements administered by RECO, including advertising and trading rules;
• consumer protection, privacy, and anti-spam laws (including CASL);
• marketing/advertising requirements (including truthful and non-misleading advertising);
• recordkeeping obligations and brokerage policies; and
• any applicable real estate board / MLS / data-feed rules and agreements to which Customer is bound.

4.2 No MLS/Board Affiliation. Unless expressly stated in writing by us, the Service is not affiliated with, endorsed by, or sponsored by any real estate board or MLS provider. Customer is responsible for ensuring they have the rights and permissions to use any MLS/board data they input, connect, or display through the Service.

4.3 Advertising and Disclosures. Customer is solely responsible for:

• ensuring listings, marketing claims, pricing, availability, and property information are accurate and current;
• ensuring required disclosures are included (e.g., agency relationships where required); and
• ensuring brand usage (e.g., trademarks/logos) is authorized.

5. AI Features and AI Output

5.1 Review Required. AI Output may be inaccurate, incomplete, biased, or outdated. Customer and Authorized Users must review and verify AI Output before using it for business decisions, communications, advertising, compliance, or legal/regulatory purposes.

5.2 No Professional Advice. AI Output is not legal, regulatory, or professional advice.

5.3 Customer Content in AI Features. If you use AI features, Customer Content may be processed to generate AI Output. Customer is responsible for ensuring it has all required rights, notices, and consents to submit Customer Content for processing.

5.4 Prohibited Reliance for Compliance. You must not rely solely on AI Output to satisfy compliance obligations (e.g., advertising rules, disclosures, or recordkeeping requirements).

6. SMS / Text Messaging Terms

6.1 SMS Feature. The Service may provide SMS functionality to send and receive text messages with leads and clients.

6.2 Customer Obligations (Consent & Compliance). Customer is solely responsible for:

• obtaining and maintaining all required consents under applicable Canadian laws (including CASL) and carrier/aggregator requirements;
• providing compliant opt-in language and honoring opt-out requests promptly (e.g., “STOP”);
• message content, frequency, and recipient targeting;
• maintaining suppression lists and ensuring no messages are sent to opted-out recipients; and
• ensuring messages are not misleading, harassing, or unlawful.

6.3 Carrier/Provider Requirements. SMS delivery is subject to mobile carriers and our third-party messaging providers. Carriers may block messages, impose requirements, or require registration/verification for certain use cases. We do not guarantee delivery.

6.4 No Emergency Services. SMS features are not intended for emergencies. Do not use SMS for urgent or life-safety communications.

7. Acceptable Use and Restrictions

You will not, and will not permit others to:

• use the Service in violation of law or professional obligations;
• upload or transmit malware, spam, or malicious code;
• interfere with or disrupt the Service or bypass security controls;
• reverse engineer, decompile, or attempt to discover source code or underlying components (except where prohibited by law);
• scrape, harvest, or extract data from the Service using automated means except as expressly permitted;
• use the Service to create or distribute misleading information, impersonate others, or engage in fraud;
• use the Service to infringe intellectual property, privacy, or other rights;
• use the Service to develop or provide a competing service using access to confidential features or non-public aspects of the Service;
• submit highly sensitive information unless necessary and appropriately protected and lawful (e.g., health data, regulated financial account credentials).

We may suspend or terminate access for violations.

8. Customer Content; Ownership; Permissions

8.1 Customer Ownership. Customer retains ownership of Customer Content.

8.2 License to Operate the Service. Customer grants us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Service and to perform our obligations under these Terms and any Order Form.

8.3 Customer Warranties. Customer represents and warrants it has all rights, permissions, and consents necessary for Customer Content and for any communications sent using the Service (including SMS/email marketing consents).

8.4 Feedback. If you provide feedback, you grant us the right to use it without restriction or compensation.

8.5 Aggregated/De-Identified Data. We may compile aggregated or de-identified data derived from Service usage that does not identify individuals, and use it for analytics, security, and improving the Service.

9. Privacy; Data Protection

9.1 Privacy Policy. Our Privacy Policy describes how we handle personal information when acting as controller. Customer is responsible for its own privacy compliance for data it collects and processes using the Service.

9.2 DPA. If Customer is processing personal information of End Users through the Service, the parties may enter into a Data Processing Addendum (“DPA”). If a DPA is provided with the Service, it is incorporated by reference.

10. Fees; Billing; Taxes

10.1 Fees. Customer will pay fees described in the Order Form. Unless otherwise stated, fees are non-refundable.

10.2 Billing; Payment. Customer authorizes us (and our payment processors) to charge the payment method on file. If payment fails, we may suspend access until paid.

10.3 Taxes (Canada). Fees do not include applicable taxes. Customer is responsible for GST/HST and other applicable taxes (excluding taxes on our net income). The address in Customer’s account may be used for tax determination; Customer must keep it accurate.

10.4 Price Changes. We may change pricing with advance notice for renewals or future terms.

11. Term; Renewal; Suspension; Termination

11.1 Term. These Terms begin when you first use the Service and continue until the subscription ends or the account is terminated.

11.2 Renewal. Subscription terms and renewal conditions are set out in the Order Form. If auto-renewal applies, it will renew unless either party provides notice of non-renewal as stated in the Order Form.

11.3 Suspension. We may suspend access (with or without notice where legally permitted) if:

• fees are overdue;
• we believe the Service is being used unlawfully or in violation of these Terms;
• suspension is needed to protect the security or integrity of the Service or others; or
• required by law or a third-party provider.

11.4 Termination for Cause. Either party may terminate for material breach if not cured within 30 days of written notice (or sooner if the breach cannot be cured). We may terminate immediately for serious misuse, fraud, or security threats.

11.5 Effect of Termination. Upon termination, Customer must stop using the Service. Data deletion/return is governed by the Agreement, our standard processes, and any DPA.

12. Confidentiality

12.1 Each party may receive confidential information of the other. The receiving party will:

• use confidential information only to perform under these Terms;
• protect it using reasonable care; and
• not disclose it except to employees/contractors with a need to know who are bound by confidentiality.

12.2 Confidential information excludes information that is public through no fault, already known, independently developed, or rightfully obtained from a third party.

12.3 Disclosure may be made if required by law, with reasonable notice when permitted.

13. Third-Party Services and Integrations

The Service may integrate with third-party products (e.g., SMS providers, analytics, email services). Your use of third-party services is governed by their terms. We are not responsible for third-party products, outages, or acts/omissions.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE (INCLUDING AI OUTPUT) IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL NOT BE LOST.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION.
• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO US FOR THE SERVICE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the maximum extent permitted.

16. Indemnification

Customer will defend, indemnify, and hold harmless A1 AI Agents and its directors, officers, employees, and contractors from any third-party claims arising out of or related to:

• Customer Content or Customer’s use of the Service;
• SMS/email/marketing communications sent by Customer (including consent and opt-out compliance);
• alleged violations of law or professional obligations (including real estate advertising and trading rules);
• infringement or misappropriation of third-party rights (IP, privacy, publicity); or
• Customer’s breach of these Terms.

17. Compliance with Laws; Sanctions

Customer will comply with all applicable Canadian laws and regulations. Customer will not use the Service for unlawful activities or in connection with prohibited persons or prohibited activities under applicable sanctions or anti-money laundering laws.

18. Notices

We may send notices via email, in-app messages, or by posting within the Service. Customer may send notices to legal@a1aiagents.com (and any postal address we provide).

19. Assignment

Customer may not assign these Terms without our prior written consent. We may assign these Terms as part of a corporate reorganization, merger, acquisition, or sale of assets.

20. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., outages, acts of government, telecommunications failures, strikes, natural disasters), provided it uses reasonable efforts to resume performance.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use after the effective date constitutes acceptance.

22. Governing Law and Venue (Ontario / Canada)

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict of laws principles. The parties attorn to the exclusive jurisdiction of the courts located in Ontario, Canada.

23. Contact

A1 AI Agents Inc.
Email: legal@a1aiagents.com